Terms & Conditions

Places To Be is a managing agent and we do not own any of the properties listed on our website. Bookings made via Places To Be forms a legal agreement directly between you and the property owner.

1. Making a booking
   • These Terms and conditions apply to all direct bookings with Places To Be via phone, email or directly via our website should be read in conjunction with the Booking Terms section on each property’s listing information on our website placestobe.co.uk which form part of the overall booking conditions. By making a booking you are agreeing to these booking terms and conditions.
   • You must be 21 years old or over to make a booking and ID may be requested as per below.
   • For the purposes of security and prevention of fraud, we may require guests to confirm their identity by providing photo ID such as their passport or driving license, along with the credit/debit card used to pay for the booking. This may be requested at any time between the date of booking and arrival and we reserve the right to cancel the booking and refuse entry if this is not provided.
   • You accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others and are responsible for making all payments due to us. If booking as a business, you are accepting these conditions on behalf of the business.
   • By making a booking you confirm you are aware this is a short stay letting agreement and we will not provide security of tenure under the Housing Act 1988. The agreement is not an assured tenancy, no periodic tenancy will start at the end of the rental period and excludes for the purposes of the Protection from Eviction Act 197
2. Payment

1. 1. A minimum of 50% of the total booking cost must be paid at the time of booking. The remaining 50% will be required no less than 30 days prior to your check-in date. If you book within 30 days of your check-in date we must receive payment of the total cost of the booking.
   2. A deposit will be held as security under the terms of this Agreement. The deposit amount will vary depending on the property and will be shown under the Booking terms section on the property’s listing information. We will also confirm the amount in the booking confirmation. The deposit must be made no less than 1 day prior to your check-in date
   3. If we have not received the final reservation payment or the deposit within the time scales set out above, we will use our best endeavours to contact you, but if payment has still not been received within the following 48hrs, we will be entitled to assume that you wish to cancel the booking. In this case, we will be entitled to keep any payments made to pay the property owner and re-let the property.
   4. Payments are only accepted in pounds sterling and can be made via credit or debit card, bank transfer or Paypal. We do not accept cash under any circumstances. Please request our banking or Paypal details if this is your preferred option.

      3. Pricing

• • • We may increase or reduce the prices of unsold products and services or correct mistakes in pricing at any time before we confirm your booking. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking.

4. Amending, cancelling and extending bookings

We understand that plans can change. If you wish to make changes to your booking, we will do our best to make the changes, however, we cannot guarantee them. In all cases please notify us as early as possible via phone or email.

• • Early departures or reductions in the number of nights booked will be regarded as a cancellation. The property may be re-let, and cancellation terms will apply as per below.
  • Our cancellation charges relate to the date the notice was received prior to the booking start date as per below;

Notice period                          Cancellation charge

15 days or more                      None

8-14 days                                  50% of total booking

0-7 days                                   100% of total booking

• • If you wish to extend your booking this cannot be guaranteed, and we reserve the right to decline. The price of additional days will be based on nightly prices at the time of the extension request, not at the nightly price paid for the original booking, which will mean prices could be higher or lower than the nightly rates already paid. Extended stays will be subject to an increased deposit where the total stay duration is extended to 28 days or more, when previously it was below 28 days. Where an extension has been agreed the additional rental payment and any additional deposit must be made prior to the original check out time. If payment has not been received prior to the original check-out date, we will assume you no longer wish to extend and re-let the property. If the property is not vacated by the specified check out time, late check out fees will be applied as per the ‘Departure ‘ section.
  • If you wish additional members to join your party over-night for any part of your stay, you must notify us and request that the booking is amended. The number of guests staying at the property at any one time must not exceed the maximum occupancy for the property as stated in the property information. Our representatives or us have the right to refuse access to the Property at any time for people not listed as Guests or may charge additional guest fees.

      5. Changes or cancellations by Places To Be or the Owner

• • Neither we nor the owners expect to make any changes to your booking, however, occasionally circumstances arise that may require bookings to be changed or cancelled. If this does happen, we will make our best endeavours to contact you to discuss this. Where available, we will offer alternative accommodation of a similar type, standard and location or an alternative date. If the alternative property or dates are a lower price, you will receive a refund of the price difference. If the alternative offered is a higher price, there may be additional amount will be payable, but we will discuss the options with you. If you do not wish to proceed with the alternative option, you may cancel your booking and receive a full refund.

      6. Circumstances beyond the control of Places To Be and the Owner (Force Majeure)

• • Except where otherwise expressly stated in these Booking Conditions, neither we nor the Owner shall be liable, either jointly or individually, for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by us to perform our obligations to you which is due to any event(s) or circumstance(s) beyond our reasonable control (“Force Majeure”).
  • Force Majeure events may include, but not be limited to the failure of public utilities (including both intermittent and total failure) such as water, gas and electricity; strike, lock-out or labour dispute; natural disaster; epidemics; acts of terrorism, war, riot or civil commotion; malicious damage; keeping to any law or governmental order, rule, regulation or direction; accident; breakdown of equipment or machinery; insolvency or bankruptcy of an owner; fire, flood, snow or storm; difficulty or increased cost in getting workers, goods or transport; and other circumstances affecting the supply of goods or services.
  • In such circumstances no refund, compensation, expenses, costs or other sums of any description (including without limitation the cost of securing an alternative property/accommodation) will be payable by us and we strongly recommend that you take out adequate travel insurance to mitigate this risk to you and to protect your holiday investment.

       7. Arrival

• • Unless otherwise agreed, you may access the property from the time specified in the check in information provided on both the property details on the website and in your pre-check in email sent 7 days prior to your arrival
  • Early check in is subject to availability and being agreed in advance of your stay and is chargeable. Early check in is 1pm on the day of check in. 

      8. During your stay

We put a lot of love in care into our properties and expect our guests to be respectful of the property and take note of the information below. If any guest is in breach of these conditions, we reserve the right to take cancel the booking and take immediate possession of the property without refund.

• • Getting in touch; Should you have any queries about the property please reach out to us via email or phone. Our front desk team is available to assist between 10:00-20:00 daily. If you have an urgent issue outside of our standard office hours. Please call the office on 023 9216 0629 and leave a voicemail with your name, the property you are staying at and details of the issue. Voicemails are checked at regular intervals and we will get in contact with you.

• • Illegal activity; guests are not permitted to use the property for illegal or immoral purposes or do anything which may prejudice the insurance of the Property or cause an increase in the premium.
  • Smoking; is not permitted in any part of the building, including out of windows, balconies and terraces. If smoking has occurred inside the property there will be a minimum charge of £100 to remove tobacco odours. If the property has a garden or patio for your use, you will be permitted to smoke there with use of an ashtray. Do not leave cigarette ends on the ground. 
  • Pets; are only permitted at pet friendly properties and we require notice that you will be bringing a pet, along with information of their age and breed.
  • Visitors; are not permitted without prior authorisation. You must inform us at the earliest opportunity if you wish to have any visitors during your stay. We have the right to refuse access to the Property for people not listed as guests. Additional fees may be incurred for extra guests.
  • Noise; quiet hours should be observed between the hours of 11pm and 8am where noise should be kept to a minimum. Call outs to deal with nuisance guests will be chargeable.
  • Security; it is the responsibility of the guest to keep the property secure, including all windows and doors and safety of keys. If there is a breach of security due to the guest neglecting these responsibilities, they may be held accountable for incurred costs. If keys are lost during the guest stay, locks will need to be changed for security purposes and the guests will be responsible for costs incurred. 
  • Utilities and energy consumption; reasonable use energy is included in your nightly stay, but please be mindful of energy conservation and turn off lights, electrical appliances and heating when not in use. Please do not leave heating on constant or set to unreasonably high temperatures. Excessive usage may incur additional charges.
  • Housekeeping; please show respect for the property and keep it in good and clean condition throughout your stay. The cleaning fee covers the cost of a standard end of stay clean but if extra cleaning is required, you may be charged for the additional time. Mid-stay cleans and linen changes are available upon request and are chargeable, unless you are staying at the Ferryman studios, in which case a weekly clean is included. 
  • Bed linen and towels; these are provided for you convenience. Please refrain from using self-tanning lotion and/or hair dye which could permanently stain them
  • Accidents; we understand accidents happen and ask that you report them as soon as possible. Owners are entitled to charge you for the costs of any breakage or damage in or to the property, or the cost of replacing missing items, however, they are more like to be lenient if they have been notified in advance and will consider each incident on a case by case basis. 
  • Missing items; please do not remove anything from the property. If you take something by accident, you must notify us immediately and return the item at your own expense. If during your stay you find there are items missing that you would expect to be there, please notify us straight away so we can look into the issue and replace the item.
  • Maintenance;
    • If any maintenance issues occur during your stay, these should be reported to Places To Be straight away and access should be permitted to the landlord or one of our representatives at reasonable times of the day, so the issue may be rectified before it causes further damage to the property.
    • If you have an emergency issue outside of standard hours, please refer to ‘Getting in touch’ above.
    • In an emergency or if a problem needs rectifying quickly and we are unable to contact you, the landlord or on of our representatives can enter the property at any time without giving you notice.
    • Should an inspection find that damages have occurred due to incorrect operation by the guest or due to a faulty appliance the guest brought with them, we reserve the right to charge the guest a call out fee and any subsequent charges to fix the issue. 
  • Agent/owner property access; you must allow us or anyone with our written permission to enter the Property at reasonable times of the day to check its condition and state of repair and carry out planned or emergency repairs and inspections.

      9. Departure

         Please complete the following as part of your departure;

• • • All furnishing are to be returned to their original position and any furnishings or equipment brought in by the guest should be removed
    • All rubbish is to be placed in the bins provided and recycling is to be separated
    • Wash up any used kitchen items
    • Place used towels in the bath or shower
    • Check the property and ensure no personal items are left
    • Report any damages or mishaps
    • Close all windows and lock any external doors
    • Place keys back into the lock box, ensuring it is closed and locked

      10. Deposit return

• • After you have checked out, the property will be inspected and as long as there has been no breach of obligations under this Agreement, the deposit will be returned in full within 48 hours of check out. Please bear in mind in can take up to 5 working days for the money to show back in your account due to the time it takes for the bank to process the transaction.
  • Where there has been a breach of obligations, we will review costs to set the property back to the standard it was prior to your arrival. These costs include but are not limited to; additional cleaning, replacing or repairing damaged or missing items, unauthorised late check out, removal of tobacco odour and call outs to deal with nuisance guests. Costs will be deducted from the deposit and if costs exceed the deposit amount, we will be invoice you. Invoices must be paid within 7 days of receipt.

      11. Lost property

• • If we find lost items we will store the item for 1 month, after which time, we will either dispose of it or give the item to charity
  •  Any costs incurred for returning lost items to guests will need to be paid in advance of sending the item

      12. Website & marketing

• • • We aim to make sure that information is presented accurately on our website and in other promotional literature or material we produce and provide, however, changes and errors occasionally occur. You must therefore ensure you check all property details and arrangements, including the price, with us at the time of booking.
    • There may be small differences between the actual property and its description, usually because Owners are always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services become unavailable or subject to restriction. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation.
    • We cannot accept responsibility for any changes or closures to local services or attractions mentioned on our website, by our holiday advisers or advertised elsewhere. We make reasonable efforts to ensure that information supplied to you in relation to the property and its facilities or services, as well as advertised travel and other services, is accurate and complete as at the date given.
    • We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and services, unless this was caused by our negligence.

      13. Liability

• • As we act only as agent for the Owner, we cannot accept any liability for any act or neglect on their part or of anyone representing or employed by them. We cannot accept any liability for any problems or faults with or in any property as all properties are controlled by the Owners.
  • We will not pay more than the booking price paid by you, if we are found to be at fault in relation to any service we provide (as opposed to any service provided by the Owner, for whom we are not responsible). Similarly, the Owner will not pay more than the booking price paid by you, if they are found to be at fault in relation to any service they provide.
  • You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part and/or our sub-contractors and agents. Cars and their contents are parked at their owners’ risk. Please ensure that cars are locked, and possessions are left out of sight or removed.
  • Neither we nor the Owner can be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond the Owner’s control. 
  • We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers or swimming pool filtration systems, nor for the failure of public utilities such as water, gas and electricity.
  • Wireless Broadband Internet is usually available at our properties however, we will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless broadband internet is not a contractual provision. We do not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses.  All usage of the broadband must be within normal usage amounts (generally, 2GB download per day) unless otherwise agreed.
  • Neither we nor the Owner shall be liable to you for any loss of profit, consequential loss or other indirect losses under the terms of this Agreement. Neither we nor the Owner exclude or limit what we will be legally responsible for if death or personal injury is caused as a result of our negligence or that of our employees, or for any criminal act we may commit.

      14. Complaints

We aim to do everything reasonably possible to ensure that you have an enjoyable stay at their property, however, occasionally things can go wrong.

• • If a problem does occur you should contact us immediately, during the course of your stay. This gives us the opportunity to rectify any problems, as quickly as possible. Please note that any complaints raised after your stay at the property has ended will not result in any form of compensation.
  • One of the pleasures of the properties that Places to Be offer is that they are normal domestic homes, however, this does mean that they do not always have immediate, 24 hours a day, access to maintenance services. On behalf of the Owners, we ask that you employ a reasonable degree of patience and agree to work in a practical manner, to resolve any problems.
  • We are a member of the PRS (Property Redress Scheme). You may contact the PRS if you are unhappy with the we have handled your complaint and any of the following has occurred. Full information is available on their website www.prs.co.uk;
    • a. A breach of the Agent Member’s obligations under the law;
    • b. Where legal rights have been impinged or breached;
    • c. Where an Agent Member has not acted in accordance with a Code of Practice it has signed up to, or any internal rules, procedures or statements of practice;
    • d. Unfair treatment of the complainant by the Member; including, but not limited to: i. rudeness or discourtesy ii. not explaining matters iii. poor or incompetent service iv. avoidable delays
    • e. Where an Agent Member has not administered a transaction as efficiently as would be expected.
    • f. The Agent’s actions must have resulted in the complainant suffering a financial loss, or unnecessary aggravation, distress and/or inconvenience.

      15. Data Protection

We are required to gather certain personal data about clients and guests for the purposes of satisfying operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified under the General Data Protection Regulation (GDPR). For information on how we manage personal data please refer to the latest version of our Privacy Policy on our website. 

      16. Law

• • If the Property is in England or Wales, the agreement between us and all matters arising therefrom are subject to the law of England and Wales and, in the event of a dispute, you will be subject to the exclusive jurisdiction of the courts of England and Wales.

• • A person who is not a party to this Agreement cannot enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999