Terms & Conditions

Places To Be is a managing agent and we do not own any of the properties listed on our website. Bookings made via Places To Be forms a legal agreement directly between you and the property owner.

1. Making a booking
   • These Terms and conditions apply to all direct bookings with Places To Be via phone, email or directly via our website should be read in conjunction with the Booking Terms section on each property’s listing information on our website placestobe.co.uk which form part of the overall booking conditions. By making a booking you are agreeing to these booking terms and conditions.
   • You must be 21 years old or over to make a booking and ID may be requested as per below.
   • For the purposes of security and prevention of fraud, we may require guests to confirm their identity by providing photo ID such as their passport or driving license, along with the credit/debit card used to pay for the booking. This may be requested at any time between the date of booking and arrival and we reserve the right to cancel the booking and refuse entry if this is not provided.
   • You accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others and are responsible for making all payments due to us. If booking as a business, you are accepting these conditions on behalf of the business.
   • By making a booking you confirm you are aware this is a short stay letting agreement and we will not provide security of tenure under the Housing Act 1988. The agreement is not an assured tenancy, no periodic tenancy will start at the end of the rental period and excludes for the purposes of the Protection from Eviction Act 1977
2. Pricing
   • We may increase or reduce the prices of unsold products and services or correct mistakes in pricing at any time before we confirm your booking. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking.
3. Payment
   • A minimum of 50% of the total booking cost must be paid at the time of booking. The remaining 50% will be required no less than 14 days prior to your check-in date. If you book within 14 days of your check-in date we must receive payment of the total cost of the booking.
   • A deposit will be held as security under the terms of this Agreement. The deposit amount will vary depending on the property and will be shown under the Booking terms section on the property’s listing information. We will also confirm the amount in the booking confirmation. The deposit must be made no less than 1 day prior to your check-in date
   • If we have not received the final reservation payment or the deposit within the time scales set out above, we will use our best endeavours to contact you, but if payment has still not been received within the following 48hrs, we will be entitled to assume that you wish to cancel the booking. In this case, we will be entitled to keep any payments made to pay the property owner and re-let the property.
   • Payments are only accepted in pounds sterling and can be made via credit or debit card, bank transfer or Paypal. We do not accept cash under any circumstances. Please request our banking or Paypal details if this is your preferred option.

4. Arrival and departure
   • Unless otherwise agreed, you may access the property from the time specified in the check in information provided on both the property details on the website and in your pre-check in email sent 5 days prior to your arrival
   • On your check-out day you must vacate by the time specified in the check out information provided on both the property details on the website and in your reservation confirmation. You must ensure the property is returned as set out in the Guest responsibilities below.
   • Early check in and late check out are subject to availability and being agreed in advance of your stay and are chargeable at £25 each. Early check in is 1pm on the day of check in and late check out is 1pm on the day of check out. Check in before 1pm on the booking start date and check out after 1pm on the booking end date will be charged as an additional day.
5. Deposit return
   • The day after you have checked out of the property, the property will be inspected and if there has been no breach of any obligations under this Agreement the deposit will be returned in full within 3 days of check out. 
   • Where there has been a breach of obligations, we will review costs to set the property back to the standard it was prior to your arrival. These costs include but are not limited to; additional cleaning, replacing or repairing damaged or missing items (including keys), unauthorised late check out, removal of tobacco odour and call outs to deal with nuisance guests. Costs will be deducted from the deposit and where costs exceed the deposit amount, will be invoiced to you.
6. Guest responsibilities

We put a lot of love in care into our properties and expect our guests to be respectful of the property and observe the guest responsibilities as set out below, along with any specific house rules set out by the owner and detailed within property’s listing information on the website. If any guest is in breach of these conditions, we reserve the right to take cancel the booking and take immediate possession of the property without refund.

• • Show respect for the property and keep it in good and clean condition throughout your stay
  • Guests are not permitted to use the property for illegal or immoral purposes or do anything which may prejudice the insurance of the Property or cause an increase in the premium.
  • Smoking is not permitted in any part of the building, including out of windows, balconies and terraces. If the property has a garden or patio for your use, you will be permitted to smoke there with use of an ashtray. If not, you must smoke outside and away from the main front door and any open windows. Do not leave cigarette ends on the ground. Please ensure these are disposed of properly. If smoking has occurred inside the property, a deep cleaning and additional laundry fee of £100-£200 will apply depending on the size of the property.
  • Pets are not permitted in any part of the building unless agreed as a special request.
  • Visitors are not permitted without prior authorisation from Places To Be. You must inform us at the earliest opportunity if you wish additional members to join your party over night or otherwise and obtain written permission. Our representatives or us have the right to refuse access to the Property at any time for people not listed as Guests or may charge additional guest fees.
  • Keep noise from becoming too loud and disturbing other guests or neighbours including any kind of nuisance or disruption. Quiet hours should be observed between the hours of 11pm and 8am where noise should be kept to a minimum. Call out to deal with nuisance guests will be chargeable.
  • We provide towels and bed linen for your convenience and comfort and ask that you take special care when using them, so as not to damage or permanently stain them. The use of self-tanning lotion/fake tan or hair dye is a particularly common example of something that causes permanent stains.
  • We understand that accidents do happen, which can result in breakages or damage to the property or equipment within the property, however, we ask that you report any such accident, or any missing items, to us as soon as possible. Owners are entitled to charge you for the actual costs of any breakage or damage in or to the property, or the cost of replacing missing items, along with any additional costs that may result, however, they will be practical about the application of this rule and consider each incident on a case by case basis.
  • Please do not remove anything from the property. If you take something away by accident, you must notify us immediately and return the item to the property at your own expense.
  • It is the responsibility of the guest to keep the property secure, including all windows and doors and safety of keys. If a guest is locked out of the property, they will incur a call out charge, plus costs for replacing any keys, locks or other damages caused to the property to gain access.
  • You should be mindful of energy conservation and turn off lights and electrical appliances when not in use. Also do not switch heating to constant, please use timer settings and set to a reasonable temperature.
  • Housekeeping should be permitted access on a minimum of a fortnightly basis to clean and change bed linens.
  • Allow us or anyone with our written permission to enter the Property at reasonable times of the day to check its condition and state of repair and carry out planned or emergency repairs and inspections.
  • You should not damage or make changes, alterations or additions to the inside or outside of the Property and any of its fixtures, furnishings or contents. Where damages have occurred, please inform us immediately.
  • Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the property. Guests found to be in breach of this rule may be asked to leave with immediate effect.
  • Give the property back at the end of the Letting Period in a reasonable clean state and;
    • Bag all rubbish
    • Ensure all furnishing and contents are returned to their original position and own furnishings and equipment should be removed. If left in the property costs to remove them will be chargeable
    • Wash up any used kitchen items
    • Place used towels in the bath or on the bathroom floor
    • Check the property and ensure no personal items are left. If we find lost items we will store the item for 1 month, after which time, if they are not collected, we will either dispose of or give the item to charity
    • Close all windows and lock any external doors
    • Place keys back into the lock box, ensuring it is closed and locked
    • Report any damages or mishaps

7. The property
   • Should you have any queries about the property please email bookings@placestobe.co.uk. Our office is open daily between 10:00-19:00. Should you have an emergency during your stay, you can contacts us via phone on 023 9216 0629.
   • If an issue is reported to us, we will use our best endeavours to resolve this with you over phone or email. Where this is not possible, we will send a representative to attend the property as soon as we can. Should a subsequent inspection confirm there was not a fault, but it was due to incorrect operation by the guest, and where usage instructions have previously been provided either in the property or at time of reporting the issue, we reserve the right to charge for the call out.
   • If any maintenance issues occur during your stay, such as leaks or similar issues, these should be reported to Places To Be straight away and access should be permitted at reasonable times of the day to the owner or our representatives so the issue may be rectified before it causes further damage to the property.
   • In an emergency or if a problem needs sorting out quickly and you cannot be contacted in time, the owner or our representative can enter the property at any time without giving you notice.

8. Amending, cancelling and extending bookings

We understand that plans can change. If you wish to make changes to your booking, we will do our best to make the changes, however, we cannot guarantee them. In all cases please notify us as early as possible via phone or email.

• • Early departures or reductions in the number of nights booked will be regarded as a cancellation. The property may be re-let, and cancellation terms will apply as per 4.2 below.

• • Our cancellation charges relate to the date the notice was received prior to the booking start date as per below;

Notice period                          Cancellation charge

15 days or more                      None

8-14 days                                  50% of total booking

0-7 days                                   100% of total booking

• • If you wish to extend your booking this cannot be guaranteed, and we reserve the right to decline. The price of additional days will be based on nightly prices at the time of the extension request, not at the nightly price paid for the original booking, which will mean prices could be higher or lower than the nightly rates already paid. Extended stays will be subject to an increased deposit where the total stay duration is extended to 29 days or above, when previously it was below 28 days. Where an extension has been agreed the additional rental payment and any additional deposit must be made prior to the original check out time. If payment has not been received prior to the original check-out date, we will assume you no longer wish to extend and re-let the property. If the property is not vacated by the specified check out time, late check out fees will be applied as per 4.3 above.
  • If you wish additional members to join your party over-night for any part of your stay, you must notify us and request that the booking is amended. The number of guests staying at the property at any one time must not exceed the maximum occupancy for the property as stated in the property information. Our representatives or us have the right to refuse access to the Property at any time for people not listed as Guests or may charge additional guest fees.

9. Changes or cancellations by Places To Be or the Owner
   • Neither we nor the owners expect to make any changes to your booking, however, occasionally circumstances arise that may require bookings to be changed or cancelled. If this does happen, we will make our best endeavours to contact you via telephone to discuss this with you or we will email if we have not been able to get hold of you. Where available, we will offer alternative accommodation of a similar type, standard and location or an alternative date. If the alternative property or dates are a lower price, you will receive a refund of the price difference. If the alternative offered is a higher price, the additional amount will be payable. If you do not wish to proceed with the alternative option, you may cancel your booking and receive a full refund.
10. Circumstances beyond the control of Places To Be and the Owner (Force Majeure)
    • Except where otherwise expressly stated in these Booking Conditions, neither we nor the Owner shall be liable, either jointly or individually, for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by us to perform our obligations to you which is due to any event(s) or circumstance(s) beyond our reasonable control (“Force Majeure”).
    • Force Majeure events may include, but not be limited to the failure of public utilities (including both intermittent and total failure) such as water, gas and electricity; strike, lock-out or labour dispute; natural disaster; epidemics; acts of terrorism, war, riot or civil commotion; malicious damage; keeping to any law or governmental order, rule, regulation or direction; accident; breakdown of equipment or machinery; insolvency or bankruptcy of an owner; fire, flood, snow or storm; difficulty or increased cost in getting workers, goods or transport; and other circumstances affecting the supply of goods or services.
    • In such circumstances no refund, compensation, expenses, costs or other sums of any description (including without limitation the cost of securing an alternative property/accommodation) will be payable by us and we strongly recommend that you take out adequate travel insurance to mitigate this risk to you and to protect your holiday investment.

11. Website & marketing
    • We aim to make sure that information is presented accurately on our website and in other promotional literature or material we produce and provide, however, changes and errors occasionally occur. You must therefore ensure you check all property details and arrangements, including the price, with us at the time of booking.
    • There may be small differences between the actual property and its description, usually because Owners are always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services become unavailable or subject to restriction. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation.
    • We cannot accept responsibility for any changes or closures to local services or attractions mentioned on our website, by our holiday advisers or advertised elsewhere. We make reasonable efforts to ensure that information supplied to you in relation to the property and its facilities or services, as well as advertised travel and other services, is accurate and complete as at the date given.
    • We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and services, unless this was caused by our negligence.

12. Liability
    • As we act only as agent for the Owner, we cannot accept any liability for any act or neglect on their part or of anyone representing or employed by them. We cannot accept any liability for any problems or faults with or in any property as all properties are controlled by the Owners.
    • We will not pay more than the booking price paid by you, if we are found to be at fault in relation to any service we provide (as opposed to any service provided by the Owner, for whom we are not responsible). Similarly, the Owner will not pay more than the booking price paid by you, if they are found to be at fault in relation to any service they provide.
    • You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part and/or our sub-contractors and agents. Cars and their contents are parked at their owners’ risk. Please ensure that cars are locked, and possessions are left out of sight or removed.
    • Neither we nor the Owner can be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond the Owner’s control. We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers or swimming pool filtration systems, nor for the failure of public utilities such as water, gas and electricity.
    • Wireless Broadband Internet is usually available at our properties however, we will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless broadband internet is not a contractual provision. We do not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses.  All usage of the broadband must be within normal usage amounts (generally, 2GB download per day) unless otherwise agreed.
    • Neither we nor the Owner shall be liable to you for any loss of profit, consequential loss or other indirect losses under the terms of this Agreement. Neither we nor the Owner exclude or limit what we will be legally responsible for if death or personal injury is caused as a result of our negligence or that of our employees, or for any criminal act we may commit.
13. Complaints

We aim to do everything reasonably possible to ensure that you have an enjoyable stay at their property, however, occasionally things can go wrong.

• • If a problem does occur you should contact us immediately, during the course of your stay. This gives us the opportunity to rectify any problems, as quickly as possible. Please note that any complaints raised after your stay at the property has ended will not result in any form of compensation.
  • One of the pleasures of the properties that Places to Be offer is that they are normal domestic homes, however, this does mean that they do not always have immediate, 24 hours a day, access to maintenance services. On behalf of the Owners, we ask that you employ a reasonable degree of patience and agree to work in a practical manner, to resolve any problems.

14. Data Protection

We are required to gather certain personal data about clients and guests for the purposes of satisfying operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified under the General Data Protection Regulation (GDPR). For information on how we manage personal data please refer to the latest version of our Privacy Policy on our website.

1. 15. Law

• • If the Property is in England or Wales, the agreement between us and all matters arising therefrom are subject to the law of England and Wales and, in the event of a dispute, you will be subject to the exclusive jurisdiction of the courts of England and Wales.

• • A person who is not a party to this Agreement cannot enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

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