Client FAQs

We will set your property up using our own accounts which our customer service team have full access to. This is so you benefit from a fully hands off experience as it allows us to handle all bookings from start to finish. If we are added only as a co-host to your account, we are limited in what we can handle and would not be able to manage check out issues for instance.

You will also benefit from our superhost status and positive reviews to boost your listing and your listing will be pulled into our direct booking website to take advantage of bookings without platform commission fees.

As we mange listings for several owners, we cannot provide access to our accounts, however we do provide visibility to your booking calendar and will provide you with monthly statements and updates about your listing.

Yes of course! You will be able to check availability to your booking calendar via a link we provide you and you can drop us a line and let us know which days you would like to book out. We only ask that you do not book more than 25% occupancy in any 3 month rolling period.

Whilst you do get a form of insurance via Airbnb, we do advise you to get your own insurance specifically for short-stay letting. On average this is around £15-30 per mth but will of course depend on the size of your property and contents to be covered. We are happy to provide you with some options of insurers.

As we use instant book to boost occupancy, this means we cannot vet every guest, however, we do set up booking requirements, so not just anyone can book. Our team is also trained to look out for ‘red flags’ and will cancel a booking if they do not feel comfortable with it. We are looking for the right bookings, not just any booking. It is more important to us to look after your property.

Our cleaners are trained to inspect the listing after check out, before they start any clean. If they find any issues they will take photos and videos and send them to our customer service team to follow up with the guest. If the issue is not minor we would also send a property manager to attend and review.

Any photos or footage would then be compared to photos and footage taken before check in. Every turnover our cleaners take photos of key areas and items and if the guest is due to stay 2 weeks or more, we also take a detailed video of the property prior to check in. After discussing the issue with the guest we can provide these as evidence if the booking was through a booking platform that handles the deposits. Where we have handled the deposit, we make a deduction from the deposit and return any remaining amount. If an item needs to be replaced, we are happy to source and replace the item from the retained deposit.

We know parking in Portsmouth can be a bit of a nightmare and that the majority of roads now require permits which is a bit of a challenge.

We arrange with the owners the ability to purchase permits electronically and our customer service team are then able to purchase these on a daily basis for guests as needed. It is up to our owners if they wish to charge guests or provide them free of charge. We can sell add-ons such as parking permits via our digital guidebook if they are to be chargeable.

It’s really important to us that our properties are at a good standard. In addition to the cleaner inspections, our property manager will also inspect the property on a regular basis to ensure all items and amenities are in good condition and that the property itself is at a good standard and does not require any maintenance. If maintenance is required we will notify the owner and can arrange maintenance or leave the owner to arrange.

Dynamic pricing allows you to make the most your listing and the revenue it can achieve. Nightly pricing will go up and down based on demand. So in peak season or when events are and there is high demand prices will go up and when there is low demand prices are lowered to keep occupancy at a good level.

We set a low and high price bracket so it doesn’t go below or above these and review them on a regular basis. We keep an eye on competitor pricing and other market trends and adjust pricing as needed.

We take payments on your behalf and keep them in a ring-fenced client account. Once a month we produce a statement and deduct the management and guest paid cleaning fees, plus any incurred expenses and transfer the balance to you.