FAQs

There’s so much to mention! You can find out on each individual place to stay, but we’ll give you a quick lowdown: In the bedroom(s): All the usual, linen, duvet and pillows – plus a hairdryer.

Bathroom: Bath and hand towels, shampoo, conditioner, body wash, hand wash and toilet roll.

Kitchen: All the essentials to get you started, including: Tea, coffee, sugar, crockery, cutlery, pots and pans, glasses and mugs, washing up liquid, sponge and cloth, surface cleaner and laundry detergent/softener.

In general: Parking, free WiFi, TV with freeview or similar, Google Mini or Alexa, Books/Games – plus regular housekeeping for stays of 2 weeks or more.

On request: Travel cot, highchair, baby/toddler toys, air con/fan, extra blankets/pillows and additional housekeeping.

Keeping the property at a high standard is very important to us. We therefore take a damage deposit from guests to give us some security against minor accidents and damages that could occur during your stay. The deposit needs to be paid before your arrival via bank transfer or card payment and will be returned within 48hrs of check out. This gives us the opportunity to clean and inspect the property. If any issue is found we will first contact you about it before making any deductions. We understand accidents can happen and really appreciate guests flagging any damages with us upfront, so we can take the appropriate action before the next guest arrives.

The last thing we want you worrying about is additional parking costs and where the nearest carpark is, so for properties based within parking permit area (which is most of them), we provide you with free parking permits for your stay*. We also provide you with information on where you can park which is sent out a few days before your arrival. 

Depending on which property you are staying in we will either apply an electronic parking permit remotely, or we will leave paper permits in the property for your arrival. If it is the latter, you need to scratch off your arrival date and time and place the permit on your dashboard. These are good for 24hrs, so will need to be replaced daily. 

*The maximum amount of permits supplied per day will depend on the property size. Additional permits can be purchased at a cost of £3 each.

All our properties are self-check-in with keys placed in a lock box outside the property. The full address and check-in instructions will be sent to you via email within the 24hrs before your arrival.

This will depend on other bookings we have and the availability of our cleaning team (as it would mean a change in schedule for them) but we will do our best to accommodate you if we can. There will be an additional cost of between £15-30 per hr depending on the property and availability cannot be confirmed until the day.

We know you just want to hit the road when you’re ready to go, so we don’t ask too much. Be kind and considerate and follow the steps below:-

• • Don’t worry about stripping beds, we will tackle that
  • Place all used towels together in a pile
  • Thoroughly wash any kitchen items that you have used 
  • Crush all recycling and place all rubbish in appropriate bins
  • Put back any items of furniture you have moved during your stay
  • Remove all personal belongings and check nothing is left behind 
  • Notify us of any accidents or spillages so we can deal with it quickly before the next guests arrive
  • Lock the property, place the keys back in the lock box and mix up the numbers

As these are private accommodations within residential areas it is difficult for us to arrange this without it getting in the way of incoming/outgoing guests or residents in the building. If you are booking a studio at Ferryman Apartments, you can leave your luggage in a cupboard in the lobby at your own risk, but we cannot offer this at other properties. Instead you may want to try: bagbnb.com as they offer places in Southsea to leave luggage from £5 per day.

Yes, we know it’s a pain to have to lug too much from home. We have highchairs, travel cots and some toys to keep toddlers entertained. Just let us know in advance if you wish to book these for your stay as we have a limited supply.

We know plans can change so please let us know as early as possible and we can do our best to accommodate additional guests where maximum occupancy has not already been reached, or finding you different accommodation if you are yet to arrive and the one booked is no longer suitable. Visitors on the other hand are not allowed at the property other than to help you pack/unpack or help you settle in.

We love our furry friends as much as you do, however, we cannot accept any pets at our properties. Even pets that are usually well behaved at home can behave differently when in a new environment and pet damage is rarely covered on insurance. We therefore kindly ask that your beloved pets are at left home or with a carer.

All our properties are no smoking inside the properties and evidence of smoking inside will incur a minimum £100 fine. At best it requires a lot of additional work to remove the smell of smoke from the property and any fabrics it clings too and at worst may mean the next guest no longer wishes to stay in the property.

We do however provide ashtrays so you take them and smoke outside. Please smoke away from the main entrance and considerately dispose of your cigarette. Please do not leave cigarette ends on the floor.

Our neighbours and the local community are very important to us and we want to keep on their good side. If you are considering our places as a party pad, they are unfortunately not for you. We expect our guests to be considerate and be particularly mindful of noise between 10pm – 8am.

If your plans have changed or you’re just super comfy and don’t want to move, just let us know! Be sure to give us the new dates and details and we will do our best to accommodate you and make amendments to your reservation.

The prices quoted on the website already take length of stay into consideration and offer discounts accordingly, however we may be able to offer further discounts in certain scenarios, such as bookings longer than 1 month or ongoing Mon-Fri bookings. In these cases it’s best you get in touch with your requirements and we will take it from there.

Our team is on-hand to help out between 7am – 2am. If you are stuck on how to use something, or you need to troubleshoot a problem, please let us know right away and my team will look to understand the issue and resolve it with you

Things happen and plans change, we get that. Before cancelling, consider if you can move the booking instead. We try and be flexible and our team will help you in moving the booking if at all possible. If you have no choice but to cancel, please take a look at our cancellation policy in our terms and conditions first so you are aware how it will impact you.